Refund policy
Return & Exchange Policy
Guess What
At Guess What, we want you to love what you wear. If something isn’t right, we’re here to help.
📅 Return Window
You can request a return within 14 days from the date you receive your order.
📦 Return Conditions
To be eligible for a return, items must be:
- unworn and unused
- in original condition
- with tags attached
- in original packaging
Items that do not meet these conditions may not be accepted.
🔄 Exchanges
We accept exchanges depending on product availability.
If you’d like a different size or item, please contact us and we’ll guide you through the process.
🚚 Return Process
To start a return:
- Contact us with your order details
- Our team will provide return instructions
- Ship the item back as instructed
💸 Refunds
Once we receive and inspect your return:
- If approved, your refund will be processed
- Refunds are issued via the original payment method
Please note that shipping fees (if any) are non-refundable.
⚠️ Important Notes
- Items returned after 14 days may not be accepted
- Customers may be responsible for return shipping costs (unless the item is defective or incorrect)
📩 Need Help?
If you have any questions, feel free to reach out. We’re always here to help.